Cancellations & Refunds Policy

1. Overview

At PaintBusters Australia (“PBA”, “we”, “us”), we want every client to feel confident booking our services or products. This policy explains how cancellations and refunds are handled, what fees may apply, and your rights under Australian Consumer Law (ACL).

This policy applies to all bookings and purchases made through PBA, regardless of payment method.

2. Cancelling Before Service Start or Product Dispatch

If you cancel your booking or order in writing before your scheduled service start date or before your product has been dispatched, you are entitled to a refund of amounts paid, less:

• Payment processing fees already incurred by PBA (e.g., card or gateway transaction fees), which are non-recoverable once a payment has been processed; and
• An administration fee of 5% of the total sale value, to cover the time and resources involved in processing your booking, scheduling, and cancellation.

3. Cancelling After Service Has Started or Product Has Been Dispatched

Once a service has commenced or a product has been dispatched, no refund will be provided, except where required under Australian Consumer Law (see Section 4).

This reflects that PBA has already committed labour, materials, scheduling, and/or logistics costs to fulfil your order at this point.

4. Your Rights Under Australian Consumer Law

Nothing in this policy limits or excludes any rights you may have under the Australian Consumer Law (ACL). If a service or product does not meet a consumer guarantee — for example, it is not provided with due care and skill, is not fit for purpose, or a product is faulty — you may be entitled to a repair, replacement, or refund regardless of the cancellation terms above.

This policy operates alongside, and does not override, your ACL rights.

5. If PBA Cancels

If PBA cancels a booking or order for any reason (e.g., scheduling conflict, unavailability, or inability to fulfil the service/product), you will receive a full refund of all amounts paid, with no deductions.

6. Refund Processing

• Refunds are only processed once cleared funds have been received into PBA’s account (i.e., after the payment has fully settled with our bank or payment processor).
• Please allow up to 14 business days for a refund to appear, depending on your bank or payment provider’s processing times.
• Refunds will be issued to the original payment method used, wherever possible.

7. Contact Us

For any questions about this policy, or to submit a cancellation request, please contact us at: